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A 3-day front office employee training program focusing on the foundational processes in the body repair and paint shop areas of the collision repair business utilizing hands-on exercises (focus of approximately 75% of course). The Collision Front Office training course is intended for estimators, adjusters, collision shop managers, and body shop owners, amongst other front office professionals. The course will underpin estimation writing and optimization pertaining to OEM repair procedures to restore vehicles back to their original crashworthiness while increasing quality standards required to restore those vehicles to an acceptable state of appearance and longevity. Understanding the repair process will promote accurate repair estimation writing and communication to insurance claims resulting in higher quality repairs.